2020/21 Refund Policy
Leaside Hockey Association 2020 / 21 Refund Policy
After the season starts, the LHA may be required to modify or suspend our programming as a result of circumstances beyond our control, including but not limited to:
- Directives from local, provincial or federal governments or corresponding health authorities;
- An outbreak of COVID-19 within the Leaside Hockey community (players, families, arena staff, external service providers, etc.);
- Changes in rules, regulations, insurance coverage and other issues by our governing hockey bodies;
- Ice facilities becoming unusable temporarily or permanently due to COVID-19 related closures, fires, mechanical failure, labour disruption or weather-related events
The LHA will make every effort to respond to and mitigate the impact of any unforeseen circumstances as they arise. To the extent that a suspension, reduction or variation in programming is required the LHA will make best efforts to provide refunds to the extent it is practicable* and commits to at all times act on a good faith basis.
Players and families will be required to follow certain mandated protocols designed to promote safety in our LHA programs, which might include (but are not limited to) thermal scans, self-reporting/quarantine, medical questionnaires, etc. Failure to adhere to the required protocols may result in prohibition from participating in LHA programming. In such circumstances, players may not be eligible for a refund.
*NOTE – the LHA is a not-for-profit organization run largely by volunteers. The LHA’s predominant expense (~80%) is related to the procurement of ice for use in our program. Participant insurance costs and league fees represent an further ~10% of total LHA expenses. For the 2020 / 21 season the LHA has made every effort to include, where possible, contractual provisions (“COVID-19 Clauses”) which provide for a refund or credit of unused ice costs in the event that the involved arena / facility becomes inaccessible due to circumstances beyond the LHA’s control.